At Mentor Mitu Academy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website, mobile applications, and online courses.

Introduction

This Privacy Policy applies to all users of mentormituacademy.com (the “Website”) and any related services, courses, or platforms operated by Mentor Mitu Academy (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access our Services or enroll in our courses.

Information We Collect

We collect information that you provide voluntarily and information that is automatically generated when you use our Services.

Personal Information You Provide

• Full name, email address, phone number, and country
• Billing details and payment information (processed securely through third-party gateways)
• Account credentials (username, password)
• Profile photo, biographical information, and educational background
• Messages, feedback, and support requests

Automatically Collected Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, course progress, and learning activity
• Referring URLs and click-through behaviour

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to enrolled courses
• To process payments and deliver course content securely
• To communicate with you about course updates, customer support, and promotional offers
• To personalize your learning experience and recommend relevant courses
• To improve our Services, analyze usage trends, and develop new features
• To prevent fraud, enforce our Terms, and comply with legal obligations

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how our Services are used. You may disable cookies through your browser settings, but doing so may affect the functionality of certain features such as login persistence and course progress tracking.

We may also use third-party analytics tools (such as Google Analytics and Meta Pixel) to collect aggregated, non-identifiable usage data.

Third-Party Services

We share limited information with trusted third-party providers strictly to operate our Services:

• Payment processors — bKash, Nagad, SSLCommerz, and international card networks for secure transactions
• Email and SMS providers — for transactional and marketing communications
• Cloud hosting and video streaming — to deliver course content reliably
• Customer support tools — to respond to your queries efficiently

These providers are contractually required to safeguard your data and use it only for the purposes we specify.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, hashed passwords, and restricted internal access to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Your Rights

You have the right to:

• Access, review, and update your personal information through your account dashboard
• Request deletion of your personal data, subject to legal and contractual retention requirements
• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us
• Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us at support@mentormituacademy.com

Children’s Privacy

Our Services are intended for users aged 16 years and above. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal data, we will promptly delete it. Parents or guardians who believe their child has shared information with us should contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page indicates when revisions were last made. We encourage you to review this page periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: support@
• Phone: +880 1790 352 188
• Address: Kutupalong Bazar, Ukhiya, Cox’sBazar, Bangladesh